Course curriculum

    1. Overview

    2. Understanding the Referral Process

    3. Reviewing the Patient's Referral

    4. Updating HubSpot & Submitting the Referral

    5. Making the Initial Outreach Call

    6. Documenting a Live Patient Conversation

    7. What to Do When the Patient Doesn't Answer

    8. When the Patient Engages

    9. Accessing Protected Health Information (PHI) in MIP

    10. Referral & Outreach Quality Check

    11. Quick Reference: What Goes Where?

    12. Final Knowledge Assessment

    1. Overview

    2. Understanding MusiCares & Our Partnership

    3. Client Outreach & Scheduling

    4. Conducting the Complimentary Session (informational purposes only)

    5. Charting the Session in Canvas (informational purposes only)

    6. Handling No-Shows & Missed Appointments (informational purposes only)

    7. Completing the Session Summary (informational purposes only)

    8. Sending the Post-Session Follow-Up (informational purposes only)

    9. Understanding the Grant Application Process

    10. If Financial Assistance Is Not Approved

    11. Renewals & Additional Grants

    12. MusiCares Workflow Quality Check

    13. Final Knowledge Assessment

    1. Description

    2. Understanding the ROI Process

    3. Preparing the Request

    4. Sending the ROI to the Patient

    5. Reviewing the Completed ROI

    6. Preparing the Fax Cover

    7. Assembling the Records Request Packet

    8. Sending the Request

    9. Closing the Loop

    10. Quick Reference: HubSpot Status Guide

    11. Final Knowledge Assessment

    1. Overview

    2. Understanding the ABN

    3. When Might an ABN Be Needed?

    4. Preparing the ABN

    5. Understanding the Patient's Three Options

    6. Sending and Explaining the ABN

    7. What Happens After the Patient Makes a Selection?

    8. Documenting and Closing the ABN Process

    9. Final Knowledge Assessment

About this course

  • Free
  • 45 lessons
  • 0 hours of video content

Discover your potential, starting today

Enroll today